Customer & Order Help

Ecommersify Care & Guidance

A helpful starting point, before and after you order.

Furniture decisions bring together measurements, materials, finishes and delivery plans. Use this guide to prepare a useful question, check an order detail or find the right next step when something needs attention.

Before choosing your furniture

Start with the exact product page. Note its name or item number, the size you are considering and the choices shown in its menus. A photograph can show one configuration while the listing offers several others. Check the selected dimensions, included pieces and current configured price together.

• Measure the room and the route through doors, stairs and hallways.
• For a set, confirm the quantity and type of pieces included; accessories in a photograph may be for display.
• For made-to-order furniture, review the wood, finish and any component-specific choices before checkout.
• If color is central to your decision, explore wood and finish samples and the wood and finish guide.

Ask a product or configuration question

Send the product link and describe the combination you want. Include measurements or a photograph of the space when they explain the question. Compatibility, additional options and custom requests need confirmation for the particular model. An option offered on another piece does not establish that it is available on yours.

Questions about an existing order

Contact us with your order number, the name used for the purchase and the item involved. Describe whether your question concerns the selected options, timing, delivery arrangements or the product itself. If you need to request a change, explain the exact change promptly so its feasibility can be checked. Production status and the specific item determine what can be changed.

Planning for delivery

True Wood Furniture by Lancaster Legacy usually requires approximately 8 weeks for manufacturing plus 1–2 weeks for delivery. Other Ecommersify products generally allow 10 business days for manufacturing or preparation plus 5 business days in transit. These are estimates; a shorter Quick Ship schedule applies only when expressly confirmed for the exact configuration.

Our shipping policy explains the standard delivery area, parcel and freight delivery, and access considerations. Keep a working phone number with your order so a freight carrier can contact you when an appointment is needed.

If your item arrives with a problem

Keep your order details and describe what you received and what appears wrong. Clear photographs of the item, the affected area and relevant packaging help communicate the issue. Contact us before returning merchandise so you can receive authorization and the appropriate instructions.

Returns and manufacturer warranty questions

Eligible new, unused products may be returned under our 30-day return policy. Product-specific custom-order exclusions can apply. A manufacturer warranty is a separate form of support with its own coverage, exclusions and service process. For eligible True Wood purchases, read the limited lifetime warranty before arranging repairs.