Repair & Refinishing Guidance

Ecommersify Care & Guidance

Start with the finish, the problem and the right questions.

A scuff, worn finish and loose joint are different problems. Identifying what needs attention helps you choose an appropriate next step and preserve the details that make your furniture distinctive.

Gather the details before changing the surface

Locate the order number, product name or model number, wood species and finish selection. Take one photograph of the complete piece and clear close-ups of the affected area. Explain when the issue appeared, whether it is changing and which cleaners, polishes or repair products have already touched it.

Do not assume that a color name identifies the finish chemistry or that another piece from the same collection uses an identical coating. The product record and manufacturer guidance are better starting points than a visual guess.

Cleaning, touch-up and refinishing serve different purposes

• Cleaning removes suitable surface dirt or residue without intentionally replacing the finish.
• Touch-up addresses a localized mark or color interruption and needs a compatible material and a realistic color match.
• Refinishing changes or replaces a broader finish system. It can alter sheen, color, texture and the appearance of distressed details.

A professional assessment can help determine which approach fits the condition and desired result. Before commissioning work, discuss the finish type, a sample area, the expected appearance and which parts of the piece will be treated.

Check warranty coverage first

For eligible True Wood Furniture by Lancaster Legacy purchases, begin a warranty inquiry with Ecommersify. The manufacturer's limited warranty includes specific exclusions, including unauthorized repairs and alterations. Its service process also addresses transportation and packing costs. Read the complete warranty terms before authorizing work or sending furniture anywhere.

A proposed repair is not automatically a covered warranty repair. Normal wear, finish changes and accidental damage may be treated differently from a manufacturing defect.

Send a useful repair inquiry

Use our contact page to share the product and issue details. Ask what manufacturer information is available and whether a proposed treatment needs approval. Any service, referral, repair charge or manufacturer remedy must be confirmed for your particular piece before work begins.

For routine upkeep, begin with the solid-wood care guide. Avoid experimenting with solvents, abrasives or finish-removal products while the coating and appropriate approach remain uncertain.