Thoughtful service, from our door to yours. Here is what to expect when your Ecommersify order is on its way—and how we can help if you need to return it.
Shipping & delivery
Smaller items ship by parcel carrier. Larger furniture pieces ship by freight, with threshold delivery when available.
Our standard online delivery area is the 48 contiguous U.S. states and the District of Columbia. Alaska, Hawaii, U.S. territories, and military addresses are outside this standard delivery area.
Small-parcel delivery
Small items are delivered by parcel carriers such as FedEx or UPS. Your package may be left at your doorstep, porch, garage area, or the carrier’s customary delivery location.
Furniture & freight delivery
Larger items ship by freight. Threshold delivery, when available, places your item just inside an accessible garage or front door. The freight carrier typically contacts you to arrange a delivery appointment, so please provide a valid telephone number with your order.
Remote or limited-access locations
Remote areas, islands, and locations with limited freight access may require additional delivery arrangements. Please contact us if you have questions about access or delivery to your location.
Delivery estimate
Allow 10 business days for order preparation before shipment, plus 5 business days in transit. Total estimated delivery time is 15 business days. These are estimates, not guaranteed delivery dates.
If you have a question about the timing of a particular order, contact us for help.
Returns & refunds
We offer 30-day hassle-free returns on eligible items. Please contact us before sending an item back so we can provide return authorization (RMA) and the correct return instructions.
Return condition and method
We accept returns and exchanges of eligible new, unused products by mail. Contact us for authorization and the correct return address. There is no restocking fee.
Damaged or defective products
We accept returns of defective products. Contact us with your order number and details of the issue so we can arrange the next steps.
If we sent the wrong item or made an order error
We will arrange the return and pay the return shipping cost.
If you change your mind
If the correct item was delivered and you decide to return it, you are responsible for the return shipping cost.
Custom-made items
Items made in a special wood species, stain, finish, size, or configuration may be non-returnable. When an item is custom-made and non-returnable, this will be stated on its product page. Please review those details before placing your order.
Your refund
We process your refund within 48 hours of receiving the returned merchandise in acceptable condition. Your bank or payment provider may take additional time to post the credit to your account.
Need to arrange a return?
Email help@ecommersify.com or call 281-995-7882.
Contact Ecommersify before shipping your item back. Include your order number and the item you would like to return so we can help with authorization and next steps.